PRIVACY POLICY

PRIVACY POLICY (TEXT VERSION)

Last updated: [Add Date]

At DARKWYN, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect your information in the following ways:

a. Information You Provide to Us

  • Name

  • Email address

  • Phone number

  • Billing address & shipping address

  • Payment information (Processed securely by payment gateways. We DO NOT store card details.)

  • Order details and communication messages

b. Automatically Collected Information

When you browse our website:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on the site

  • Cookies & tracking data

This helps us improve user experience and website performance.

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Send order confirmations and updates

  • Improve our website and customer experience

  • Respond to your support requests

  • Prevent fraud and ensure security

  • Provide marketing communications (optional — you can unsubscribe anytime)

Sharing Your Information

We do not sell or rent your personal information.

We only share data with trusted third parties for essential business purposes:

  • Payment processors (e.g., Razorpay, PayPal, Shopify Payments)

  • Shipping & logistics partners

  • Customer support tools

  • Analytics & marketing tools (e.g., Google Analytics, Meta Pixel)

These partners are required to protect your information and use it only for their specific role.

Cookies & Tracking Technologies

We use cookies to:

  • Recognize your device

  • Improve website loading

  • Track preferences

  • Analyze traffic & performance

  • Assist with targeted advertising

You can control cookies through your browser settings.

Data Security

We use strict technical and organizational measures to protect your data, including:

  • SSL encryption

  • Secure payment gateways

  • Access controls

  • Regular security audits

However, no method of online transmission is 100% secure.

Your Rights

Depending on your location, you may have the right to:

  • Access the information we store about you

  • Request correction or deletion

  • Opt-out of marketing communications

  • Request a copy of your data

  • Withdraw consent at any time

To make a request, contact us at: [Add your support email]

Retention of Your Data

We keep your information only as long as necessary for:

  • Order processing

  • Legal requirements

  • Customer support

  • Business improvements

After that, your data is deleted securely.

Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices of third-party websites.

Children’s Privacy

Our website is not intended for individuals under the age of 13.
We do not knowingly collect information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with the “Last Updated” date changed accordingly.